@jared Back when we were able to at least load the OS, we got this error message.

Installation failed

The installer cannot continue due to a critical error

Error details

Traceback (most recent call last): File "/usr/lib/
python3.14/site-packages/cockpit/channels/dbus.py", line
345, in do_call reply = await
self.bus.call_async(method_call, timeout=timeout)

File
"/usr/lib/python3.14/site-packages/cockpit/_vendor/
systemd_ctypes/bus.py", line 362, in call_async
self._call_async(byref(pending), message,
pending-trampoline, pending.userdata, timeout or 0)

File "/usr/lib/python3.14/site-packages/cockpit/_vendor/systemd_ctypes/
librarywrapper.py", line 206, in <lambda> setattr(cls, name,
lambda *args: func(*args))

File "/usr/lib/python3.14/site-packages/cockpit/_vendor/systemd_ctypes/
librarywrapper.py", line 73, in errcheck raise OSError(-result, f*{ffunc.__name__}: {os.strerror(-result)}") OSError:
[Errno 107] sd_bus_call_async: Transport endpoint is not connected

Network not available. Configure the network in the top bar menu to report the issue.

@spiegelmama not sure on that one yet, but while you are in the bios disable fastboot just in case. I assume Windows was or is still also installed on there? Apparently, there are instances where fastboot doesn't completely shut down Windows, and it still has control of the networking.

@jared Alienware 16 Aurora is the model - not sure of the number.

@spiegelmama that does narrow it does a lot. Don't know much about the Alienware line, but on quick glance the possible models configs they all seem to be essentially identical apart from the graphics card. That will simplify any additional research